The Dashers Guide

Everything you need to share more & waste less.

A friendly walkthrough of every Dashers feature — from your very first listing to running a Dash Hero shift. Use the sticky menu on the right (or the floating button on mobile) to jump anywhere.

What is Dashers

Africa's community sharing & food rescue platform.

Dashers connects neighbours so surplus food and goods get a second life instead of going to waste. Anyone can sign up free — share a loaf of bread, give away a chair, or volunteer to rescue food from a restaurant down the road.

Hyper-local

Listings show distance from your zone

Safe & trusted

Verified phones, ratings, moderation

Free forever

For neighbours sharing & collecting

Step 1

Create your account in 60 seconds.

Sign up with your email or with Google. You'll be asked to confirm your phone number once — this is the single most important thing that keeps Dashers safe and trusted.

1

Pick your zone

Search for your neighbourhood — Bastos, Akwa, Victoria Island, Lavington…

2

Verify your phone

One SMS code. We never show your number to other members.

3

Add a photo

A profile picture builds trust and gets more pickups accepted.

4

Set notifications

Choose how you want to hear about nearby listings.

Tip: If you want to volunteer, tick the Dash Hero box during signup — it unlocks the volunteer hub straight away.

Step 2

Post your first listing in 20 seconds.

Tap the + Post button. Snap or upload a photo — our AI will suggest a title for you. Choose a category, add a quick description, and pick your pickup window. Done.

A

Photo first

Snap directly from your phone. We auto-compress so it uploads on slow networks.

B

Smart title

Tap 'Suggest title' — Dashers AI reads the photo and drafts a friendly line.

C

Food fields

Bread, leftovers, fruit? Add use-by date and allergens (nuts, gluten, dairy, eggs).

D

Visibility

Public to your zone, friends-only, or a specific neighbour. You're in control.

Pro tip: Daylight photos get 3× more requests than evening flash shots.

Step 3

Browse & request items nearby.

The browse feed shows what's available within walking distance, sorted by how close and how fresh. Switch to map view to see pins, or use filters to narrow down to a category, allergen, or pickup window that suits you.

  • Tap the heart to save a listing — you'll get a notification if the price drops on partner listings.
  • Use the search bar with terms like "bread", "books for kids" or "size 8 shoes".
  • Tap Request to send a polite intro message to the lister.
Save a search and we'll ping you when a matching listing appears in your zone.

Step 4

Chat & arrange pickup safely.

All conversations happen inside Dashers — your phone number stays private. You can propose pickup time slots, send your address only when you're ready, and cancel politely with one tap.

1

Be friendly

A warm hello and your real name doubles your acceptance rate.

2

Propose a slot

Tap the calendar icon to suggest a 30-min pickup window.

3

Share location

Drop a pin or address when the slot is confirmed.

4

Confirm

Both sides tap 'Collected' to lock in your karma points.

Step 5

The collection — smooth and respectful.

Show up on time. Bring your own bag for food. Knock politely. Take only what was agreed. If anything changes, message inside the app first — don't leave someone waiting.

  • Late? Send a quick message. Most listers will happily wait 10 min.
  • Can't make it? Cancel in the chat so the item can be re-offered.
  • Food: check the use-by date and trust your senses.

Step 6

Rate each other & build your trust score.

After every pickup both sides leave a quick 1-5 star rating and an optional note. Your trust score, karma points and badges all live on your profile — they're how the community knows you're a great neighbour.

Star rating

Punctuality, kindness, accuracy.

Karma

+10 for a share, +5 for a pickup.

Badges

Verified phone, Ambassador, Dash Hero.

Step 7

Become a Dash Hero (volunteer).

Heroes rescue surplus food from restaurants, hotels and supermarkets and redistribute it in their neighbourhood. Sign up in the volunteer hub, complete a short training, and choose a regular shift.

1

Apply

Fill the Dash Hero form — takes 5 minutes.

2

Train

Watch our 12-min training video and pass a 5-question quiz.

3

Pick a shift

Match with a business near you, weekly or daily.

4

Rescue & redistribute

Pick up, share with neighbours, log the impact.

Heroes earn tips, badges, monthly impact reports and access to the Dasher community Slack.

Step 8

For restaurants, hotels & supermarkets.

Partner with Dashers to redistribute unsold food in under 30 minutes, get a monthly ESG impact report and offer reductions or Lucky Dip bags. The partner dashboard is free for your first location.

  • Reductions feed: end-of-day discounts visible to nearby members.
  • Lucky Dip bags: mystery bags at a fraction of retail.
  • Charity redistribution: schedule weekly pickups to NGOs.
  • ESG report: meals, kg of CO₂, litres of water — every month.

Safety

Moderation, blocks & reports.

Dashers has a dedicated moderation team and an AI safety layer. You can block any user, report a listing or a message, and we respond to safety reports within 4 hours. Phone numbers are masked in chat by default.

Stay in the loop

Notifications, zones & the map.

Set your home zone for accurate distance sorting. Turn on push notifications for new listings near you, saved searches, messages, and Dash Hero shift reminders. Quiet hours are respected — we won't ping you between 10pm and 7am unless you opt in.

Manage notifications anytime under Profile → Settings.

Need help?

We're here.

Visit our help centre for FAQs, or contact our team — we reply within 24 hours.

Found a bug? Email hello@dashers.app.